Bringing triage
to every clinic.
The AI triage layer for modern healthcare. Answer every inbound call in two rings. Resolve 85% without staff. Escalate the rest with full clinical context — voice, chat, any device, 24/7.
Three agents. One platform.
Zero friction.
Voice, Chat, and Workflow agents — three identities, one unified clinical-triage layer. Built for medical practices, configurable per clinic, hosted in Australia.
The voice agent that
answers in two rings.
Inbound calls and web-initiated voice on any device. Smart escalation to reception on clinic-defined triggers — referring GPs, disgruntled patients, complex queries, custom rules.
- 24/7 phone answering · within 2 rings
- Web voice on mobile + desktop
- Australian local numbers per clinic
- Real-time SMS booking confirmation
- Emergency triage with 1-second handoff
An embedded chat
for every patient.
Patients book, cancel, reschedule, ask anything — through a chat widget on the clinic website. Works on mobile and desktop. No app. No login. Available around the clock.
- Embedded widget on the clinic website
- Books, cancels, reschedules autonomously
- Same clinical-triage intelligence as voice
- SMS & email confirmations on resolve
- Captures bookings after hours, automatically
The clinic's workflow,
under one dashboard.
Every aspect of AI behaviour — what it asks, captures, escalates, and how it responds — configured at the clinic level. Different rules for different clinics in the same group.
- Per-clinic AI configuration dashboard
- Real-time analytics: calls, chats, escalations
- Custom escalation rules & smart routing
- Radiologist rostering & attendance (v1.01)
- Exportable reports for management
One website.
Three ways to connect.
Patients land on the clinic website and choose the channel that suits them — talk to the AI by voice, chat in text, or hand off to a real person. Same triage layer underneath, regardless of how the conversation starts.
- Services
- Locations
- Refer a patient
- About
Imaging that
fits your day.
MRI, CT, X-ray, ultrasound. Five locations across regional Victoria. Book online — or talk to us right now.
The patient chooses.
The platform delivers.
Some patients prefer to type. Some prefer to talk. Some want a real human, immediately. Triagents handles all three from one website — no app downloads, no logins, no holding.
- Web voice Tap "Talk to us" and TriageVoice picks up within two rings. Works on mobile and desktop, no plugins. Same intelligence as a phone call.
- Web chat Tap chat and TriageChat replies instantly. Books, cancels, reschedules, answers anything from the clinic knowledge base.
- Live handoff Mid-chat, "Connect me to reception" patches the conversation directly to a phone — full context handed off, no re-keying.
Chat begins on the web.
Ends as a phone call when it needs to.
"Every hospital uses triage. No practice triages its calls."
— Position paper · Triagents 2026
Two channels.
One intelligent triage layer.
Whether a patient calls or types, the same clinical-triage intelligence handles the intent. Voice and chat share routing, escalation rules, and the dashboard.
Patient calls.
TriageVoice answers.
Within two rings, any hour, any day. Identifies intent on the first exchange — booking, FAQ, referral, or emergency. Resolves what it can. Escalates what it can't, with full context.
Patient visits site.
TriageChat responds.
An embedded widget on the clinic website handles bookings, FAQs, and cancellations. Mobile or desktop, no app, no login. The same clinical triage as voice — just typed instead of spoken.
Numbers from one real client.
Five clinics. Regional Victoria.
A 5-clinic radiology group in regional Victoria deployed Triagents in Q1 2026. After 90 days:
"For the cost of one part-time employee, Triagents eliminated three full-time phone roles — while improving patient experience and adding 24/7 coverage."
Everything a clinic needs.
Nothing it doesn't.
Purpose-built for medical practices — not a generic IVR with a friendly voice.
Answer every call
Within two rings, 24/7/365. No missed calls, no after-hours gap, no engaged signals.
Embedded chat widget
Patients book and ask questions without leaving the clinic website. Any device, no app.
Smart triage
Identifies intent on the first exchange — booking, FAQ, referral, emergency — and routes accordingly.
Real-time escalation
Doctor calling for a radiologist? Patient in distress? Routed to the right human in under a second.
Clinic dashboard
Every call, chat, booking, escalation — captured, categorised, exportable. AI behaviour configured per clinic.
Australian-hosted
AWS Sydney. Australian Privacy Act compliant. Patient data never leaves Australia.
Priced for your
clinic, not a category.
Every clinic group is different — call volume, number of locations, feature mix, hosting region. We quote one number that covers everything, after a 30-minute scoping call.
Built around three variables.
We look at your clinic count, monthly call volume, and which agents you actually need. You get a single per-clinic price that scales with the group. No hidden fees. No surprise overage. Twelve-month minimum.
- 01 Number of clinics Single practice, multi-clinic group, or enterprise network.
- 02 Call & chat volume Monthly inbound load determines infrastructure tier.
- 03 Agent mix Voice only, voice + chat, or the full suite with workflow integration.
30 minutes.
One number.
Tell us your call volume and clinic count. We'll come back with a per-clinic price, an onboarding timeline, and a pilot you can measure in 90 days.
- Per-clinic transparent pricing
- Onboarding included
- Hosted in your jurisdiction
- 12-month minimum
- Cancel anytime after pilot
Enterprise-grade.
Hosted in your jurisdiction.
Built with the seriousness a medical platform demands. Compliance, sovereignty, and uptime aren't features — they're the floor.
Purpose-trained for medical triage
Conversational AI trained specifically on clinical contexts — referrals, imaging, radiology workflows. Natural language. Quarterly retraining included.
Carrier-grade voice infrastructure
Local numbers per region. Real-time human transfer with full context. SMS delivery with read receipts. 99.5% call connection uptime guaranteed.
Hosted in your jurisdiction
Australian clinics on AWS Sydney. US clinics on AWS US-East. Multi-region by design — patient data stays in the country it was collected in. Redundant dual-server architecture, 99.5% uptime SLA.
Questions clinic directors
ask first.
Where is patient data hosted?+
How long does onboarding take?+
What happens when a patient describes an emergency?+
Can AI behaviour be customised per clinic?+
What integrations are supported?+
How does this compare to a generic IVR or offshore call centre?+
Join us in building the triage layer
modern healthcare deserves.
Book a 30-minute demo with a clinical engineer. We'll walk through TriageVoice, TriageChat, and TriageFlow with your call data and answer everything compliance-related upfront.