Your front desk, without the front-desk bottleneck.
Triagents is the administrative triage layer for radiology networks. AI agents answer your phones and website 24/7 — booking scans, capturing referrals, following up no-shows — connected seamlessly to your website and existing systems.
One platform. Role-based access for management and staff. Three ways to think about it:
Every enquiry answered, every channel, every hour
Your rules applied, your follow-up automated
The whole network, one view
Many agents. One platform.
Measurable outcomes.
AI agents that answer, book, follow up, and report — on one platform that connects seamlessly to your website and existing systems, with role-based access for management and staff. Lower admin cost, more bookings captured, no hold music. No clinical decisions, ever.
The voice agent that
never returns a busy tone.
Add concurrent lines on demand, so peak-hour callers never hit an engaged tone — 24/7. Books and reschedules scans, captures referrals, and reads back prep instructions — then transfers to reception on request or on your rules (referring doctors, billing questions, anything you define).
- 24/7 phone answering · within 2 rings
- Doctors' calls recognised & routed to the right reception, right away
- Web voice on mobile + desktop
- Local numbers per centre, per region
- Real-time SMS booking confirmation
- Live transfer on request, full context passed
An embedded agent that
converts visitors to bookings.
A compliant web agent on your clinic site. Patients book, cancel, reschedule, and ask routine questions — mobile or desktop, no app, no login — capturing after-hours demand a contact form would lose. Same administrative rules as voice.
- Embedded widget on the clinic website
- Books, cancels, reschedules autonomously
- Answers routine FAQs from your knowledge base
- SMS & email confirmations on booking
- Captures bookings after hours, automatically
Your rules and rosters,
applied across every site.
The backend engine that applies each centre's booking logic, roster rules, and EHR/PMS integration — so the same platform behaves correctly at every clinic in the group, without re-building it site by site.
- Per-centre booking & routing configuration
- Roster rules & modality availability
- EHR/PMS & RIS integration
- Custom routing & transfer rules
- Exportable reports for management
Group-wide analytics,
down to a single site.
Aggregated, executive-level reporting across your entire footprint — and drill-down into any one centre. See booking volumes, conversion, no-shows, and modality utilisation network-wide, so capacity gaps and revenue leaks surface before they cost you.
- Group rollup across 1–500+ centres
- Drill into any single site on demand
- Modality utilisation & no-show tracking
- Conversion & after-hours capture metrics
- Exportable, board-ready reporting
Empty slots filled.
Referrals never dropped.
Every no-show and unbooked referral is revenue lost. TriageWorkflow's AI agents run the follow-up your front desk never gets to — rebooking no-shows, chasing unbooked referrals, sending prep reminders, and backfilling cancelled slots from the waitlist — governed by the same per-centre rules, logged to the same audit trail.
- No-shows automatically contacted and rebooked
- Unbooked referrals chased until they convert
- Prep & appointment reminders by SMS or voice
- Cancelled slots backfilled from the waitlist
- Every outbound action rule-governed & logged
What patients touch.
What runs underneath.
The front end is what the patient reaches — Voice and Chat. The back end is what your team runs — Flow for the rules, Workflow for the follow-up, Insights for the numbers. Management and staff share one platform, each seeing what their access level allows. Same configuration, same audit trail, every site.
The voice surface — what the patient hears when they pick up the phone, or tap "Talk to us" on the clinic website.
The operator surface — every call and chat, categorised in real time, with full transcript, booking outcome and routing attribution.
One website.
Three ways to connect.
Patients land on your existing website — nothing rebuilt — and choose the channel that suits them: talk to the AI agent by voice, chat in text, or hand off to a real person. Same triage layer underneath, regardless of how the conversation starts.
- Services
- Locations
- Refer a patient
- About
Imaging that
fits your day.
MRI, CT, X-ray, ultrasound. Five locations across regional Victoria. Book online — or talk to us right now.
The patient chooses.
The platform delivers.
Some patients prefer to type. Some prefer to talk. Some want a real human, immediately. Triagents handles all three from one website — no app downloads, no logins, no holding.
- Web voice Tap "Talk to us" and the agent picks up within two rings. Mobile and desktop, no plugins. Same intelligence as a phone call.
- Web chat Instant reply. Books, cancels, reschedules, answers anything from your knowledge base.
- Live handoff Mid-chat, "Connect me to reception" patches the conversation directly to a phone — full context handed off, no re-keying.
The whole network, one view.
Every call, chat, booking and dollar saved — aggregated across all five sites and drillable to a single centre. Live AI activity, channel and outcome breakdowns, and board-ready reporting, built for the people running the group.
- 💬 ResolvedAUTOChat Appointment Query via Web Chat Northgate ImagingWeb Chat 4 days ago
- 💬 Escalated to HumanChat service_enquiry via Web Chat Northgate ImagingWeb Chat 4 days ago
- ☎ Booking Link SentAUTOCall Appointment Booking Riverside RadiologyPhone 4 days ago
- ☎ ResolvedAUTOCall Appointment Booking Lakeside Medical ImagingPhone 4 days ago
- ☎ ResolvedAUTOCall referral_query Northgate ImagingPhone 4 days ago
Chat begins on the web.
Ends as a phone call when it needs to.
"Every network triages its patients. Almost none triage their calls, calendars, and capacity."
— Position paper · Triagents 2026
Every channel.
One administrative layer.
Whether a patient calls, types, or never showed up, the same engine handles the request — booking, reschedule, FAQ, follow-up, or routing to the right queue, site, or person. Voice, chat, and outbound share rules, routing, and reporting.
Patient calls.
The agent books.
Answered within two rings, any hour. Identifies the request on the first exchange — booking, reschedule, referral, or FAQ — and completes it. Transfers to a live staff member on request, full context passed, no repetition.
Patient visits site.
The agent converts.
An embedded widget turns website visitors into booked appointments — handling bookings, FAQs, and cancellations. Mobile or desktop, no app, no login. The same administrative rules as voice, just typed instead of spoken.
Nobody calls.
The agent does.
The outbound engine recovers the revenue a busy front desk lets slip — rebooking no-shows, chasing unbooked referrals, and backfilling cancelled slots from the waitlist. Every contact follows your rules and hours, logged to the same audit trail.
What the platform
commits to.
These aren't averages from one customer — they're the operational floor the platform is engineered against. Every centre onboarded sees the same SLAs from day one.
Everything a network needs.
Nothing it doesn't.
Purpose-built for healthcare administration — not a generic IVR with a friendly voice.
Concurrent calls, at scale
Add lines on demand so callers are answered within two rings even at peak — 24/7/365. No busy tones, no missed revenue.
Frictionless digital intake
Books, reschedules, and captures referrals without the patient leaving your site — including the after-hours demand a contact form loses.
Automated follow-up
No-shows rebooked, referrals chased, waitlists backfilled — revenue recovered without adding headcount.
Custom administrative routing
Each request sent to the right queue, site, or person by your rules — referring doctors and priority referrals first.
Group + site analytics
The whole network aggregated, any single centre on demand — volumes, conversion, no-shows, modality utilisation.
Configured per centre, governed by role
Every rule, roster, and integration set at site level; management and staff each see what their access level allows.
Works with your stack
Seamless connection to your website, EHR/PMS, and RIS. No rip-and-replace, nothing rebuilt.
Enterprise-grade infrastructure
Redundant dual-server architecture, carrier-grade telephony, 99.5% uptime SLA.
Priced for your
network, not a seat.
Every network is different — call volume, number of centres, agent mix. We quote one number that covers the group, after a scoping call. No per-seat surprises.
Built around three variables.
We look at your clinic count, monthly call volume, and which agents you actually need. You get a single per-clinic price that scales with the group. No hidden fees. No surprise overage. Twelve-month minimum.
- 01 Number of centres A single site, a multi-centre group, or an enterprise network of 1–500+.
- 02 Call & chat volume Monthly inbound load across the group determines infrastructure tier.
- 03 Agent mix Voice, chat, flow, workflow, and insights — choose what the network actually needs.
30 minutes.
One number.
Tell us your call volume and centre count. We'll come back with a per-centre price, an onboarding timeline, and a pilot you can measure in 90 days.
- Per-centre transparent pricing
- Onboarding included
- 12-month minimum · cancel anytime after pilot
Enterprise-grade,
by design.
Built with the seriousness a medical platform demands. Reliability, privacy, and a complete audit trail aren't features — they're the floor.
Administrative, never clinical
Booking, intake, FAQs, and routing only. The platform does not diagnose, assess symptoms, or make clinical decisions. By design.
Built to stay up
Redundant dual-server architecture, carrier-grade telephony, 99.5% uptime SLA, real-time human transfer with full context.
Secure and audited end to end
Built for healthcare privacy requirements. Every call, booking, and outbound action logged with a full audit trail.
Questions clinic directors
ask first.
Does Triagents make any clinical decisions?+
What does TriageWorkflow do?+
How do group and site-level analytics work?+
How long does onboarding take?+
Can behaviour be customised per centre?+
What integrations are supported?+
How does this compare to a generic IVR or offshore call centre?+
Book an enterprise assessment.
We'll map it to your network.
30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios — and answer everything compliance- and security-related upfront.